Data Deletion Instructions

Under the Saudi Personal Data Protection Law you may request deletion of your personal data at any time, free of charge and without giving a reason.

How to request

Email sultan@eydah.com with the subject "Data deletion request", including the name you used when contacting us, the mobile number or email linked to your enquiry, and whether you want all data deleted or only a specific enquiry. You may also send "delete my data" on WhatsApp to +966 53 660 7155 from the number registered with us.

What happens next

We verify your identity, delete your data from our databases, automation systems, and active backups within 30 days, and send you written confirmation.

What cannot be deleted

Data we are legally required to retain — executed contracts, invoices, accounting records, and contracts registered with official authorities — is restricted rather than deleted, used only for the binding legal purpose, and explained to you in our response.

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